Chat / The communication solution for Die Angewandte (EN)

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With immediate effect, the Angewandte has a new communication solution for you. The new chat system allows you to enter into exchanges with all of the University staff and students.

The following link will take you to the official Rocket.Chat user guide in English: https://rocket.chat/docs/user-guides/

 

Click here for the Video Tutorial.

 

There are two 2 to get to the Chat:

either through the website https://chat.uni-ak.ac.at/home or by using the application Rocket.Chat.

The app is available free of charge for all devices and system softwares.

You can download Rocket.Chat onto your computer here: https://rocket.chat/install

For downloading Rocket.Chat onto your mobile phone, please check the appropriate App Store or Play Store.

 

Connecting to the Chat Server

The following step is not needed if you connect to the Chat by using your website browser.

  • Open the application and enter „https://chat.uni-ak.ac.at“ in the server URL. Click on „CONNECT“

PLEASE NOTE: If you use Rocket.Chat in Windows 7, you have to click on the “+” symbol in the server list on the left hand side in order to open this window.

 

  • Click on „LOGIN BASE“.

 

  • A pop-up window will open and you can enter your p-/s-number plus usual Base password.

You are now connected to the University Chatroom.

You will be automatically added to your department-specific public channels as well as to the standard channel of #rocket-feedback. More about this under the next item.

 

Overview of Chat Types

In Rocket.Chat there are 5 types of chat that differ from each other in a number of functions.

  1. Public channels: Open channels visible to all staff members and students. They are marked with the # hash symbol.
  2. Private channels/groups: They are only visible to invited users and marked with a lock symbol.
  3. Direct messages: Use this function to send a private message to another user.
  4. Discussions: They always refer to a message from a user and can be created in any of the channels or the direct messages. Discussions are chats on a subordinate level, so to speak.
  5. Threads: They are similar to discussions but without a new window being opened and you can directly answer a chat message in the existing channel.

 

Administration of Chats

Public Channel

Users cannot create public channels.

Click on the Search function (magnifying glass) to join a public channel of your study programme (studri) or organizational unit (oe).

After you selected a channel, you now only have to send a message within this channel, or click on „Beitreten “ (join).

 

Private Group

You can create a private channel as follows (see screen shot).

 

To invite users, just enter the name of the persons in the marked field „BenutzerInnen einladen“ (invite users).

 

To administrate a channel, you first need to select it and then go to the “Mitglieder” (members) option in the top right hand corner to either add further users or remove someone from the channel. This option is only available to the owner of the channel.

 

With the „Mehr“ (more) symbol you can set further adjustments for the channel. For instance, in the notification settings you have the option to put certain chats on mute.

 

To exit a channel, click on the channel itself and then on the „Mehr“ symbol next to the channel name. The symbol offers further options.

With the option „Raum verstecken“ (hide room) you can blank out the room temporarily. The room will be shown again as soon as you receive a chat message in this channel. You can also find the channel any time with the Search function.

 

If you are the owner of the channel, you can delete “löschen” the channel in the option „Rauminformation“ (see screen shot).

 

Direct Message

There are various ways to send a direct message to a user.

You can either use the Search function to look for the name of the user you would like to contact. This will work provided the user has already registered for chats.

Or you can click on the name or picture of the user and then on „Gespräch“ (talk).

 

Discussions and Threads

Discussions and Threads always refer to a user message and can be created in channels as well as in direct messages.

To create a discussion, you need to click on the „Mehr“ (more) symbol next to the chat message to which you want to reply.

Similar to a channel, you can now invite further users to the discussion.

Exiting or deleting a discussion requires the same steps as with exiting and deleting a channel.

 

To create a thread you only need to click on the speech bubble next to the message.

Threads are visible to all users of the channel and anyone may participate.

 

Sharing Files

You can share a file with either Drag and Drop or the „+“ symbol in the entry bar of the chat.

The following file types are permissible: *media/*audio/*video/pdf/txt

The following file types are regarded as unsecure and are NOT permitted:
*Office documents (e.g.: *.docx, *.doc, *.xls, *.xlsx, *.ppt, *.pptx, *.mdb, *.pub) / exe (Windows Executable File)

For uploading and sharing your Office documents, please continue to use the usual: https://cloud.uni-ak.ac.at

 

Displaying Users‘ Email Address

To view the email address of a user, click on the name or the picture of a user. This will open a window containing the user information.

 

Video Chat Using Jitsi

You can also use the chat to create a video chat directly in our video chat solution jitsi, hosted by ourselves, and invite the members of a channel to it.

Contrary to Zoom, the jitsi video chat is subject to Austrian data protection regulations. In case of difficulties with jitsi, please contact jitsi-support@uni-ak.ac.at.

To use it, just click on the „Mehr“ (more) symbol in the channel, then click on „Video Chat“.

 

This will open a new window. Now click on „I am the host“ and log in with your p-/s-number.

 

In order to accept a video chat invitation, click on „Click to Join“ in the chat; you then also have to log in with your p-/s-number.

 

Mein Konto (My Account)

For an efficient and comfortable use of Rocket.Chat, it is important to adjust the personal settings to your own requirements.

This can be done under „Mein Konto“ (my account) – see screen shot.

There are two sub-level items: „Einstellungen“ (settings) and „Profil“ (profile)

 

Einstellungen (Settings)

Overview of the most important settings:

Lokalisierung (localization): Here you can change the language.

Vefügbarkeit (availability): Here you can change the timespan to lapse before your status changes to „abwesend“ (absent)for other users.

Benachrichtigungen (notifications): Here you can activate/deactivate your desktop notifications, and much more.

Nachrichten (messages):  Here you can adjust various settings for the display of messages, emojis, or pictures.

Here you will also find the setting „Mobiles Datenvolumen sparen“ (save mobile data volume), this is of interest particularly when using mobile devices.

Ton (sound): Here you can change the notification sound and volume.

 

Profil (Profile)

Under this item you can add to your profile by uploading a picture of your choice, or create a status message. However, it is not possible to change the name, user name, email address, or password.

Remember to click on „Änderung speichern“ (save changes) to ensure that changes are saved.

© ZID