Websites hosted by ZID are set at a standard of a 10 GB web space and a *.uni-ak.ac.at domain. On request, we can arrange for other domains, however, for this we will need information regarding your cost center. In addition, we need a substantiated rationale as to why you require a *.ac.at domain.<\/p>\n\n\n\n
We recommend that you send your request mail with the reference: \u201cRequesting a Webhosting Domain yourdomainname.uni-ak.ac.at\u201d addressed to:\u00a0helpdesk@uni-ak.ac.at<\/a>\u00a0and also give us the information which CMS (standard: WordPress) we may pre-install for you. This would save you from having to deal with the step of an application installation yourselves. Should you not wish to use a standard WordPress, please let us know in your request mail which CMS you would like to use so that we can check for you whether the intended CMS is compatible with our webhosting platform.<\/p>\n\n\n\n <\/p>\n\n\n\n Maintenance and updates of the website are your own responsibility.<\/strong> Central Computing Services (ZID) only provide the web space including the DNS entry (*.uni-ak.ac.at domain).<\/p>\n\n\n\n <\/p>\n\n\n\n We will have sent you access data for you to log on to https:\/\/plesk-zid-02.uni-ak.ac.at:8443<\/a>. In \u201eLanguage of programme interface\u201c (Sprache der Oberfl\u00e4che) you can select either German or English.<\/p>\n\n\n\n <\/p>\n\n\n\n <\/a><\/p>\n\n\n\n You can see your domain on the not yet configured interface and you can select a number of settings.<\/p>\n\n\n\n <\/p>\n\n\n\n <\/a><\/p>\n\n\n\n The recommended first step is to install a web application. Please click on \u201eApplications\u201c<\/strong> (\u201eAnwendungen<\/strong>\u201c).<\/p>\n\n\n\n <\/p>\n\n\n\n <\/a><\/p>\n\n\n\n You can now select WordPress, Joomla or Drupal, and you will find further applications under \u201eAll available applications\u201c<\/strong> (\u201e Alle verf\u00fcgbaren Anwendungen <\/strong>\u201c). We have prepared a guideline for WordPress and Joomla as they are the most common Content Management Systems.<\/p>\n\n\n\n To install, please click on \u201eInstall\u201c<\/strong> (\u201eInstallieren<\/strong>\u201c) or select the option \u201eCustomized installation\u201c (<\/strong>\u201eBenutzerdefinierte Installation\u201c)<\/strong> from the drop-down menu.<\/p>\n\n\n\n <\/p>\n\n\n\n When after the installation of WordPress you click on \u201eWordPress<\/strong>\u201c on the left hand side, you will see that a new page with your domain has been created. The default name of that page is \u201eMy CMS<\/strong>\u201c.<\/p>\n\n\n\n <\/p>\n\n\n\n <\/a><\/p>\n\n\n\n It is important that you first of all update the security of the page and optimize it with the help of the WP-Toolkit. To do so, click on the button \u201eView\u201c next to the display \u201eSecurity Status\u201c and select the options you would like to optimize. You can also reverse the security optimizations that you already carried out by clicking on \u201eRevert\u201c (\u201eZur\u00fccksetzen\u201c)<\/strong>.<\/p>\n\n\n\n <\/p>\n\n\n\n When you have finished, click on \u201eSecure\u201c and wait a few minutes.<\/p>\n\n\n\n Please note that the Security Status may not get updated automatically. Therefore refresh the Security Status after some minutes by closing and re-opening it in order to ensure that it is now \u201cSecure\u201d.<\/p>\n\n\n\n Once your page is completely secure, it will be marked with a tick under \u201eSecure\u201c.<\/p>\n\n\n\n Security Status \u201eOK\u201c means that there are still some security gaps but none are of a critical or a high security risk.<\/p>\n\n\n\n <\/p>\n\n\n\n <\/p>\n\n\n\n <\/p>\n\n\n\n In order to manage the page on use of the classic WP Admin, click on \u201eLogin\u201c (\u201eAnmelden<\/strong>\u201c), or alternatively use the classic URL: https:\/\/yourdomainname.uni-ak.ac.at\/wp-login.php<\/p>\n\n\n\n <\/p>\n\n\n\n <\/p>\n\n\n\n This website is a standard template. Once logged in, you can start to design the web page.<\/p>\n\n\n\n For example, you can change the theme under \u201eDesign<\/strong>\u201c. Under \u201ePosts<\/strong>\u201c \u201eBeitr\u00e4ge<\/strong>\u201c you can set up and edit new contributions. Under \u201eMedia<\/strong>\u201c (\u201eMedien<\/strong>\u201c) you can upload files, and under \u201ePages<\/strong>\u201c (\u201eSeiten<\/strong>\u201c) you can create and adapt new pages.<\/p>\n\n\n\n <\/p>\n\n\n\n <\/p>\n\n\n\n Furthermore, you can install plugins, or activate and deactivate them.<\/p>\n\n\n\n <\/p>\n\n\n\n <\/p>\n\n\n\n Under \u201eUser<\/strong>\u201c (\u201eBenutzer<\/strong>\u201c) you can set up alter user profiles.<\/p>\n\n\n\n <\/p>\n\n\n\n <\/p>\n\n\n\n You can set up a new user by clicking on \u201eAdd New<\/strong>\u201c (\u201eNeu hinzuf\u00fcgen<\/strong>\u201c). Should the password be weaker than the standard requirement, you can tick \u201e Confirm the use of a weak password <\/strong>\u201c (\u201eBest\u00e4tige die Verwendung eines schwachen Passworts<\/strong>\u201c). Please ensure that you assign the correct role to the user.<\/p>\n\n\n\n Please see the following link for further information:<\/p>\n\n\n\n https:\/\/de.support.wordpress.com\/user-roles\/<\/a> (30.01.2018)<\/p>\n\n\n\n <\/p>\n\n\n\n <\/p>\n\n\n\n You will find further information in the official <\/strong>Support-Documentation<\/strong><\/a> and in the Word Press <\/strong>Installation guide<\/strong><\/a>.<\/strong><\/p>\n\n\n\n <\/p>\n\n\n\n <\/p>\n\n\n\n After Joomla has been installed, you can manage the application in the following ways:<\/p>\n\n\n\n 1. On the lefthand side, click on \u201eApplications<\/strong>\u201c (\u201eAnwendungen<\/strong>\u201c) and then on the required application.<\/p>\n\n\n\n <\/p>\n\n\n\n <\/a><\/p>\n\n\n\n 2. Go to \u201eWebsites & Domains<\/strong>\u201c and subsequently click on \u201eJoomla<\/strong>\u201c at the domain.<\/p>\n\n\n\n <\/p>\n\n\n\n <\/a><\/p>\n\n\n\n In \u201eApplications<\/strong>\u201c (\u201eAnwendungen<\/strong>\u201c) you can deal with admin tasks, such as enable or disable automatic updates, check the name of the website (default: MyCMS) and see the admin password:<\/p>\n\n\n\n <\/p>\n\n\n\n <\/a><\/p>\n\n\n\n In \u201eChange Settings<\/strong>\u201c \u201eEinstellungen \u00e4ndern<\/strong>\u201c you can change the setting for updates, change the admin password, configure the database user name and the database user password:<\/p>\n\n\n\n <\/p>\n\n\n\n <\/a><\/p>\n\n\n\n <\/a><\/p>\n\n\n\n Click on \u201eAdministrative interface\u201c<\/strong> to carry out admin tasks of the site. Click on \u201eSite<\/strong>\u201c to view the current page.<\/p>\n\n\n\n <\/p>\n\n\n\n <\/a><\/p>\n\n\n\n To log on to the Joomla Webinterface, enter the following data:<\/p>\n\n\n\n <\/p>\n\n\n\n <\/a><\/p>\n\n\n\n (The user name equals the value\/characters at \u201eAdministrator login<\/strong>\u201c (\u201eAdministratoranmeldung<\/strong>\u201c)).<\/p>\n\n\n\n The web interface:<\/p>\n\n\n\n <\/p>\n\n\n\n <\/a><\/p>\n\n\n\n After logging in successfully:<\/p>\n\n\n\n <\/p>\n\n\n\n <\/a><\/p>\n\n\n\n Under \u201eContent<\/strong>\u201c (\u201eInhalt<\/strong>\u201c) you can create new contributions, edit existing contributions, set up categories, and upload\/edit media.<\/p>\n\n\n\n Under \u201eUsers<\/strong>\u201c (\u201eBenutzer<\/strong>\u201c) you can set up new users, create user groups, issue\/alter user rights, etc.<\/p>\n\n\n\n <\/p>\n\n\n\n <\/a><\/p>\n\n\n\n You will find further information on the Joomla official <\/strong>Website<\/strong><\/a> .<\/strong><\/p>\n\n\n\n <\/p>\n\n\n\n Under https:\/\/plesk-zid-02.uni-ak.ac.at:8443<\/a> you can upload files directly without an FTP-Client.<\/p>\n\n\n\n Important: <\/strong>Files must always be uploaded to \u201ehttpdocs<\/strong>\u201c! This is the folder in which you will also find all sub-folders for your website, such as for example \u201ewp_content\/uploads\/<\/strong>\u201c for WordPress.<\/p>\n\n\n\n <\/p>\n\n\n\n <\/a><\/p>\n\n\n\n If you nevertheless wish to use SFTP, you can find your FTP User under the item \u201eFTP-Access<\/strong>\u201c (\u201eFTP-Zugang<\/strong>\u201c). The same user can also log in with an SSH Client.<\/p>\n\n\n\n <\/p>\n\n\n\n Should the SFTP\/SSH-Login not work, please enter \u201cplesk-zid-02.uni-ak.ac.at:22<\/strong>\u201d as the server..<\/p>\n\n\n\n <\/p>\n\n\n\n Here you can add further user accounts for the Plesk-WebGUI for your domain.<\/p>\n\n\n\n <\/p>\n\n\n\n <\/a><\/p>\n\n\n\n <\/a><\/p>\n\n\n\n After a WP-Plugin or WP 5.x.x Update it can happen that the website gets stuck in the service or maintenance mode. A maintenance notice will be displayed and both visitors and WP Admin can no longer access the website.<\/p>\n\n\n\n Simply use SFTP via FileZilla or File Manager in Plesk to delete the .maintenance<\/em> file from the main directory of the website. This will reinstate website access.<\/p>\n\n\n\n <\/p>\n\n\n\n <\/a><\/p>\n\n\n\n <\/a><\/p>\n\n\n\n Source: https:\/\/www.wp-wartung24.de\/maintenance-modus-waehrend-wordpress-updates\/<\/a><\/p>\n\n\n\n <\/p>\n\n\n\n <\/p>\n\n\n\n Please first of all check all the steps listed below. If you can still not find the required backup, please send an e-mail to: helpdesk@uni-ak.ac.at<\/a> and give us your full domain name.<\/p>\n\n\n\n 1) Does your login to the WP Admin interface work?<\/p>\n\n\n\n 2) Did you install the WP Plugin \u201cUpdraftPlus \u2013 Backup\/Restore<\/strong>\u201d?<\/p>\n\n\n\n <\/a><\/p>\n\n\n\n 3) If \u201cUpdraftPlus \u2013 Backup\/Restore<\/strong>\u201d is installed, are there perhaps any backups?<\/p>\n\n\n\n <\/a><\/p>\n\n\n\n 4) What are your settings in \u201cUpdraft Plus \u2013 Backup\/Restore<\/strong>\u201d?<\/p>\n\n\n\n <\/a><\/p>\n\n\n\n 5) Should you not find any backups here, what is the exact path and file\/folder name, and what is the date you wish to have restored?<\/p>\n\n\n\n <\/p>\n\n\n\n <\/p>\n","protected":false},"excerpt":{"rendered":" The Central Computing Services (ZID) of the University of Applied Arts Vienna provides organizational units (institutes, departments, etc.) with the option to host their websites on their own platform. This facilitates creating and administrating web …<\/p>\n","protected":false},"author":9,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[11],"doc_tag":[],"class_list":["post-4844","docs","type-docs","status-publish","hentry","doc_category-allgemein"],"year_month":"2026-04","word_count":1286,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"Emad Elzahar","author_nicename":"eelzahar","author_url":"https:\/\/zid.uni-ak.ac.at\/author\/eelzahar\/"},"doc_category_info":[{"term_name":"Allgemein","term_url":"https:\/\/zid.uni-ak.ac.at\/docs-category\/allgemein\/"}],"doc_tag_info":[],"_links":{"self":[{"href":"https:\/\/zid.uni-ak.ac.at\/wp-json\/wp\/v2\/docs\/4844","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/zid.uni-ak.ac.at\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/zid.uni-ak.ac.at\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/zid.uni-ak.ac.at\/wp-json\/wp\/v2\/users\/9"}],"replies":[{"embeddable":true,"href":"https:\/\/zid.uni-ak.ac.at\/wp-json\/wp\/v2\/comments?post=4844"}],"version-history":[{"count":0,"href":"https:\/\/zid.uni-ak.ac.at\/wp-json\/wp\/v2\/docs\/4844\/revisions"}],"wp:attachment":[{"href":"https:\/\/zid.uni-ak.ac.at\/wp-json\/wp\/v2\/media?parent=4844"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/zid.uni-ak.ac.at\/wp-json\/wp\/v2\/doc_category?post=4844"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/zid.uni-ak.ac.at\/wp-json\/wp\/v2\/doc_tag?post=4844"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}Maintenance<\/strong><\/h2>\n\n\n\n
First Steps<\/strong><\/h2>\n\n\n\n
![\"\"](\"https:\/\/zid.uni-ak.ac.at\/wp-content\/uploads\/2018\/02\/Plesk_1.png\")
<\/figure>\n\n\n\n![\"\"](\"https:\/\/zid.uni-ak.ac.at\/wp-content\/uploads\/2018\/02\/Plesk_2-1024x543.png\")
<\/figure>\n\n\n\n![\"\"](\"https:\/\/zid.uni-ak.ac.at\/wp-content\/uploads\/2018\/02\/Plesk_3-1024x520.png\")
<\/figure>\n\n\n\nWordPress<\/strong><\/strong><\/h2>\n\n\n\n
![\"\"](\"https:\/\/zid.uni-ak.ac.at\/wp-content\/uploads\/2018\/02\/Plesk_4-1024x419.png\")
<\/figure>\n\n\n\nWP-Toolkit: Security Status<\/strong><\/h3>\n\n\n\n
![\"\"](\"https:\/\/zid.uni-ak.ac.at\/wp-content\/uploads\/2020\/08\/wordpress_wp_toolkit_menue_information_and_tools_security_status_1-1024x407.png\")
<\/figure>\n\n\n\n![\"\"](\"https:\/\/zid.uni-ak.ac.at\/wp-content\/uploads\/2020\/08\/wordpress_wp_toolkit_menue_information_and_tools_security_status_2.png\")
<\/figure>\n\n\n\nUpdates WordPress, Plugins, Themes in Plesk<\/strong><\/h3>\n\n\n\n
![\"\"](\"https:\/\/zid.uni-ak.ac.at\/wp-content\/uploads\/2018\/02\/wordpress_wp_toolkit_menue_information_and_tools_updates_wp_plugins_themes_1-1024x334.png\")
<\/figure>\n\n\n\n![\"\"](\"https:\/\/zid.uni-ak.ac.at\/wp-content\/uploads\/2018\/02\/wordpress_wp_toolkit_menue_information_and_tools_updates_wp_plugins_themes_2.png\")
<\/figure>\n\n\n\nWP Admin Access via Plesk<\/strong><\/h3>\n\n\n\n
![\"\"](\"https:\/\/zid.uni-ak.ac.at\/wp-content\/uploads\/2018\/02\/Plesk_7-1024x542.png\")
<\/figure>\n\n\n\n![\"\"](\"https:\/\/zid.uni-ak.ac.at\/wp-content\/uploads\/2018\/02\/Plesk_8-1024x536.png\")
<\/figure>\n\n\n\n![\"\"](\"https:\/\/zid.uni-ak.ac.at\/wp-content\/uploads\/2018\/02\/Plesk_9-1024x536.png\")
<\/figure>\n\n\n\n![\"\"](\"https:\/\/zid.uni-ak.ac.at\/wp-content\/uploads\/2018\/02\/Plesk_10-1024x535.png\")
<\/figure>\n\n\n\n![\"\"](\"https:\/\/zid.uni-ak.ac.at\/wp-content\/uploads\/2018\/02\/Plesk_11.png\")
<\/figure>\n\n\n\nJoomla<\/strong><\/h2>\n\n\n\n
![\"\"](\"https:\/\/zid.uni-ak.ac.at\/wp-content\/uploads\/2018\/02\/1-1024x377.png\")
<\/figure>\n\n\n\n![\"\"](\"https:\/\/zid.uni-ak.ac.at\/wp-content\/uploads\/2018\/02\/2-1024x410.png\")
<\/figure>\n\n\n\n![\"\"](\"https:\/\/zid.uni-ak.ac.at\/wp-content\/uploads\/2018\/02\/3-1024x402.png\")
<\/figure>\n\n\n\n![\"\"](\"https:\/\/zid.uni-ak.ac.at\/wp-content\/uploads\/2018\/02\/4-1024x402.jpg\")
<\/figure>\n\n\n\n![\"\"](\"https:\/\/zid.uni-ak.ac.at\/wp-content\/uploads\/2018\/02\/5-1024x482.png\")
<\/figure>\n\n\n\n![\"\"](\"https:\/\/zid.uni-ak.ac.at\/wp-content\/uploads\/2018\/02\/6-1024x402.jpg\")
<\/figure>\n\n\n\n![\"\"](\"https:\/\/zid.uni-ak.ac.at\/wp-content\/uploads\/2018\/02\/7-1024x402.jpg\")
<\/figure>\n\n\n\n![\"\"](\"https:\/\/zid.uni-ak.ac.at\/wp-content\/uploads\/2018\/02\/8-1024x565.png\")
<\/figure>\n\n\n\n![\"\"](\"https:\/\/zid.uni-ak.ac.at\/wp-content\/uploads\/2018\/02\/9-1024x565.png\")
<\/figure>\n\n\n\n![\"\"](\"https:\/\/zid.uni-ak.ac.at\/wp-content\/uploads\/2018\/02\/10-e1517928324549.png\")
<\/figure>\n\n\n\nFile Manager<\/strong><\/h2>\n\n\n\n
![\"\"](\"https:\/\/zid.uni-ak.ac.at\/wp-content\/uploads\/2018\/02\/Plesk_12-1024x408.png\")
<\/figure>\n\n\n\n![\"\"](\"https:\/\/zid.uni-ak.ac.at\/wp-content\/uploads\/2018\/02\/Plesk_13-1024x636.png\")
<\/figure>\n\n\n\nUser accounts<\/strong><\/h2>\n\n\n\n
![\"\"](\"https:\/\/zid.uni-ak.ac.at\/wp-content\/uploads\/2019\/03\/adduser_for_plesk_webgui_1_v2.jpg\")
<\/figure>\n\n\n\n![\"\"](\"https:\/\/zid.uni-ak.ac.at\/wp-content\/uploads\/2019\/03\/adduser_for_plesk_webgui_2-1024x844.jpg\")
<\/figure>\n\n\n\nFAQ<\/strong><\/h2>\n\n\n\n
Resolve update problem of WP-Plugins or WordPress 5.x.x<\/strong><\/h3>\n\n\n\n
![\"\"](\"https:\/\/zid.uni-ak.ac.at\/wp-content\/uploads\/2018\/02\/remove_DOTmaintenance_file_in_httpdocs_1-1024x561.png\")
<\/figure>\n\n\n\n![\"\"](\"https:\/\/zid.uni-ak.ac.at\/wp-content\/uploads\/2018\/02\/remove_DOTmaintenance_file_in_httpdocs_2-1024x648.png\")
<\/figure>\n\n\n\nBackup of WordPress webpages in connection with Plesk<\/strong><\/h3>\n\n\n\n
![\"\"](\"https:\/\/zid.uni-ak.ac.at\/wp-content\/uploads\/2018\/02\/webhosting1-1024x118.png\")
<\/figure>\n\n\n\n![\"\"](\"https:\/\/zid.uni-ak.ac.at\/wp-content\/uploads\/2018\/02\/webhosting2-1024x638.png\")
<\/figure>\n\n\n\n![\"\"](\"https:\/\/zid.uni-ak.ac.at\/wp-content\/uploads\/2018\/02\/webhosting3.png\")
<\/figure>\n\n\n\nRecommended SFTP Clients<\/strong><\/h3>\n\n\n\n