Zentraler Informatikdienst

temporary password / forgot user account – EN

If you forget your p / s number or your password, you can request a temporary password via the service page of the University of Applied Arts, either by e-mail or by SMS. In addition, we will show you step-by-step instructions:

Note: If you cannot connect to the online services, make sure you connect to the UNI-AK network via VPN. If you want to reset your password, please contact the Human Resources Department (persons with a p-number – personalabteilung@uni-ak.ac.at) or the Student Affairs Department (persons with an s-number – studien@uni-ak.ac.at).

Please open the service page (https://service.uni-ak.ac.at/) and click on “Benutzerverwaltung”.

Now click on “Benutzername / Passwort vergessen?”

You can now choose whether the user name and / or password should be sent to your university e-mail address, or via SMS to the phone number you have entered.

ATTENTION: The temporary password is only valid for 10 minutes and can be requested 3 times.

After you have received the password, you have to log into the “Benutzerverwaltung” and change the password, as it is not possible to log in under “Online-Service für Studierende” and “Online-Service für Lehrende und MitarbeiterInnen” with the temporary password!

Please log in with your p / s number and enter the temporary password.

Now you have to click on “Passwort”.

Now enter the temporary password in the first field and a password of your choice in the second and third fields.

This interface should be displayed after clicking on “Passwörter ändern”:

After these steps have been carried out, you can now use all services (e.g. online service for students, online service for teachers and staff, etc.) as usual.