The software (AnyDesk) is provided by the ZID Helpdesk.
Phone: +43 1 711 33 2107
Ticket via E-Mail: Helpdesk@uni-ak.ac.at
AnyDesk is used for remote maintenance or remote connection to devices that are not connected to the Uni-AK network
AnyDesk for Windows
AnyDesk can be downloaded from the link provided by ZID Helpdesk.
An .exe file called “DieAngewandte_Win_Client_PW_QS” appears in the “Downloads” folder
After double-clicking the .exe file, the program will start automatically.
AnyDesk for MAC
A .dmg file called “DieAngewandte_Support_Client_MAC” appears in the “Downloads” folder
Before AnyDesk can be used, the following setting must be made:
Click on “System Preferences” and “Security & Privacy”
Accessibility and Privacy
To add, unlock the lock using your user and click on the “+”
AnyDesk must then be set as “Trusted” under “Security / General”
Before the connection can be established, make sure you are connected to the Internet
Then start the file (see last picture above) “DieAngewandte_Win_Client_PW_QS” or “DieAngewandte_Support_Client_MAC”
If an admin connects, the following request will appear