Zentraler Informatikdienst

AnyDesk Remote Tool (EN)

The software (AnyDesk) is provided by the ZID Helpdesk.

Phone: +43 1 711 33 2107

Ticket via E-Mail: Helpdesk@uni-ak.ac.at

AnyDesk is used for remote maintenance or remote connection to devices that are not connected to the Uni-AK network

AnyDesk for Windows

AnyDesk can be downloaded from the link provided by ZID Helpdesk.

An .exe file called “DieAngewandte_Win_Client_PW_QS” appears in the “Downloads” folder

After double-clicking the .exe file, the program will start automatically.

AnyDesk for MAC

AnyDesk can be downloaded from the link provided by ZID Helpdesk.

A .dmg file called “DieAngewandte_Support_Client_MAC” appears in the “Downloads” folder

Before AnyDesk can be used, the following setting must be made:

Click on “System Preferences” and “Security & Privacy”

Accessibility and Privacy

To add, unlock the lock using your user and click on the “+”

AnyDesk must then be set as “Trusted” under “Security / General”

Application

Before the connection can be established, make sure you are connected to the Internet

Then start the file (see last picture above) “DieAngewandte_Win_Client_PW_QS” or “DieAngewandte_Support_Client_MAC”

If an admin connects, the following request will appear